IVR Surveys The secret to Increasing response Rates

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IVR Surveys The secret to Increasing response Rates by Barnard Crespi

I recently launched an ask the expert program on IVR Surveys inviting anyone who wanted to participate to submit their questions regarding IVR Surveys. Not surprisingly the most popular question was How can I increase my survey response rates when using IVR

I would like share a client story with you that will help answer this question.

I was recently working with a healthcare benefits group we develop host about a dozen IVR surveys per year for them. They were experiencing a 10% response rate on a particular project when the average for projects of this scope is about 30%. They chose IVR specifically because of the demographics they were targeting where access to the internet was limited.

The IVR survey invitation was part of a benefits package information kit sent out to 15,000 employees the package contained about 50 pages. If you have worked in a large organization or your employer offers you benefits I ’m sure you are familiar with this type of package. Included in the package there was an invitation to participate in an employee survey. The client thought they had this under control. The organization was relying on the results of this survey to tailor changes to the benefits package to the realities faced by employees the client wanted to obtain a significant enough sample to make the changes that reflect the needs wants of the employees.

Needless to say the 10% response was not what they expected certainly was not representative of their employee base; therefore it was of little use in planning their benefits strategy change. They were very disappointed I would be.

The first reaction by the clients project team was "Our employees don't use IVR" this is why so few responded. Our client called us immediately to ask for our opinion what could be done. Of course as soon I heard where the invitation was inserted; basic marketing 101 told me where the problem was.

Since the client had already invested in developing the survey had pre paid for some transactional services I suggested that they conduct a small pilot a mailing to 200 employees. This was a simple post card invitation with the survey toll free number access code plus a compelling reason to call “We are making changes to your benefits plan your opinion is important to us. "

Printing mailing were cost effective the response rate jumped to 65%. Needless to say the client was ecstatic the next week they mailed all 15,000 postcards achieving a 62% response rate. Applying basic marketing principals to promoting surveys became part of our clients practice escalated the average survey participation rate for employee surveys from 30% to over 50% where IVR access was provided.

The survey invitation was part of a benefits package information kit sent out to 15,000 employees the package contained about 50 pages. If you have worked in a large organization or your employer offers you benefits I ’m sure you are familiar with this type of package. Included in the package there was an invitation to participate in an employee survey. The client thought they had this under control. The organization was relying on the results of this survey to tailor changes to the benefits package to the realities faced by employees the client wanted to obtain a significant enough sample to make the changes that reflect the needs wants of the employees.

Needless to say the 10% response was not what they expected certainly was not representative of their employee base; therefore it was of little use in planning their benefits strategy change. They were very disappointed I would be.

The first reaction by the clients project team was “Our employees don ’t use IVR ” this is why so few responded. Our client called us immediately to ask for our opinion what could be done. Of course as soon I heard where the invitation was inserted; basic marketing 101 told me where the problem was.

Since the client had already invested in developing the survey had pre paid for some transactional services I suggested that they conduct a small pilot a mailing to 200 employees. This was a simple post card invitation with the survey toll free number access code plus a compelling reason to call “We are making changes to your benefits plan your opinion is important to us'

Printing mailing were cost effective the response rate jumped to 65%. Needless to say the client was ecstatic the next week they mailed all 15,000 postcards achieving a 62% participation rate. Applying basic marketing principals to promoting surveys became part of our clients practice escalated the average survey participation rate for employee surveys from 30% to over 50% where IVR access was provided.

A guide to help you with your projects IVR Surveys datatel systems. comand IVR datatel systems. com IVR Surveys The secret to Increasing response Rates

Explained Candlemaking For Novices . . .

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Explained Candlemaking For Novices . . . by Anna Meenaghan

Candle making is pretty easy to do on the whole. I am only surprised that more folks don't experhyment with this bearing in mind that candles are such a accepted item. Not simply do they generate a feeling of warmth release perhaps healing powers as we find them restful but they also give us soft informal atmospheres to slow down by.

What is more you need very few items to formulate them by. At the outset you will need several moulds these are as a rule to be found in rubber otherwise plastic nevertheless they need to be compliant. Along with 3 or 4 various wicks in varying sizes also some colour. There is as a rule quite a collection of colours so you can in fact mix them.

Subsequently there is the wax stearin itself you would certainly love some nice scents to harmonize with the candles. Accordingly first grab your moulds take care that they are perfectly clean inside not harbouring dust.

A number of moulds contain a wick gap thus you will need to do a scratch to thread the wick through. The thinner wicks to be used for the smaller moulds vice versa. On average you want to cut the wick in any case 2 inches longer than your mould. Place the wick all through the mould tying a knot inside the wick on the actual outside of your mould.

Then pull this out roughly half an inch this part is wished for to ignite it by. Compress some blue tack around the hole on the mould outside otherwise your wax is liable to spill out. Straight away at the bottom of the mould secure the other edge of the wick to a cocktail stick plus set this across your mould bottom.

Clearly the wick has to remain central secure but do not try to stretch it. How much wax do I suppose you will want If you fill up your mould along with water before you commence this will work as a guide but remember this is the melted wax I am talking about.

Now you will need a couple of interlocking saucepans so that one will fit in the other. Take a support set a quantity of warm water underneath the larger pot. The wax goes inside your small pan. Set the small saucepan within the bigger one promptly set it on a low heat temperature . If you are not sure how much wax to use try about 500g.

Keep an eye on the wax as well as the water level conscientiously. Don't let it get too hot When this has melted put in the stearin. Put in one tenth stearin to ten parts wax. Put your colour in gradually form colour strips you will not call for much. Then add some scent pot pourri or essential oils.

The mould needs to be slightly warm. Tip the wax into a measuring container for liquid since this makes it easier to therefore fill up your mould. Try keep the mould on a slant while you do this. Also try to transfer the wax inside so that it all but touches the cocktail stick. You will maybe have to block in about the base once it has cooled down.

When it has set rigid take off the mould sealant. Cut the knot off the wick as near to the knot as possible then detach the toothpick form base. Now take out your candle. If this is difficult run the hot water tap over it for a few moments.

Now chop the wick to however long you actually want it. Make sure the base of the candle is level leave it at least a day. It should then be ready for use. If you have managed this successfully you will probably receive as much enjoyment from it in the same way as if you were creating say abstract paintings or even realism artwork.

If you liked this guide then you can find many more at the authors internet interactive art gallery. In fact Anna Meenaghan provides not just articles there but most things art related from abstract paintings all the way through to realism also a place where artists art enthusiasts alike have a meeting point. Explained Candlemaking For Novices . . .

Trading Card Helps In Promotion Of your Brand

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Trading Card Helps In Promotion Of your Brand by Hema Mahesh

In recent time trading card printing is considered as an important promotional accessory for many avenues. They are used as game cards collectors cards motivational handouts for business professionals. Many famous athletes have taken advantage of trading cards to promote their kind of shows. Trading cards are effective medium to exhibit their information through colored pictures emblems. Cards are prepared for fans of many celebrities for collection.

Sportspersons baseball superstars make use of trading cards distribute them among their ardent fans. Trading cards for collectors are printed in extravagant colors on thick cards. High gloss varnishing is assigned for shiny finish longer life.

Cards are printed using vibrant colors on thick cards with high gloss UV varnish. This coating gives trading cards additional strength to last longer stand rough handling. This is required because these trading cards are used by children more than adults. Trading card printing is used as marvelous gifts for relatives friends. Relatives are delighted to receive them. The kids love them by the colored presentation.

A picture of a sporting celebrity in one side with small writing at the back would be enough to create due impact on recipients. Cards should have high class printing quality on it. The description has to be short simple. The picture should be able to be recognized by customers. It means that the picture should be the most popular one of the celebrity.

Very recently the metallic printing cards are being appreciated by people for their exclusive metallic spirit. It is done through a special printing process with metallic inks in combination with other chemicals to create an extraordinary colored result. Cards are printed on thick materials for brilliant copies. Trading cards are usually used for sporting events. They are found for cartoon characters television celebrities or still photographs of famous movies. It is important factor to find a suitable reliable printing company to do the job efficiently.

Through this article we try to provide valuable information about trading cards printing highqualityprints. com products tradingcards its effectiveness. For printing mailing more business promotional products you can visit online printing services highqualityprints. com Trading Card Helps In Promotion Of your Brand

Get More Exposure For your Business Through Internet

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Get More Exposure For your Business Through Internet by Stephen Pierce

Undeniably online has brought a reform in the business world not only by creating opportunities but also making it easier to promote expand the business. All the global even local ventures are aiming to take on their business online for development prosperity. With the help of online business a person or venture can make money online easily. The opportunities of business online are open to everyone who has the passion to expand a business.

Starting an online business is simple easy if you know the fundamental tips. The first thing that you should keep in mind while starting online business is that opportunities are available in abundance. So you should know the effective steps that can take your business to niche. Following are the tips that are indeed helpful in starting an online business.

Build A Website For your Business It is vital step that you build your website with a domain name that is related to your business. It is important because search engines optimize your chosen keywords. Apart from that you should choose your keywords carefully in a manner that are driven by SEO perspectives. Moreover your website would be optimized properly if you keep submitting the business related articles meta descriptions to major popular directories on regular basis. The design of the website also plays a prominent role in attracting people.

Internet Marketing Strategy Promoting a website is what you really need to give the most important. While promoting your website you should always follow the internet marketing strategies. The internet marketing strategies are easy simple to follow. It helps to promote your business faster quick then any typical methods. Internet marketing provides a platform to take your business to the global level at low costs. Internet marketing also refers to the different stages such as web 2. 0 SEM Search Engine Marketing etc. This marketing strategy also gives you the advantage to measure the status statistically.

Rich in Content Content is the king of a website. Good content delivers relevant information about the product or services that you will provide to the customers. So the content should be informative also keywords targeted. The contents will explain not only about the services that you will provide but also have the weigh to captivate a reader's mind instantly. The content should be free from grammatical errors should be written in a catchy language.

The online business has changed the idea of doing business way to interact with consumers. Apart form above mentioned tips of starting online business there are certain ideas that you need to ascertain that your business will bring profits online. The contact details should be stated clearly also by uploading press release testimonials about your business links to other websites customer forum also articles related to your website or services. The newsletter will keep people informed about the latest developments of your website or services. The forum let you know the taste demands of your customers so you can make your services more refined convenient. So you can start your own online at least expense make money online by following these rewarding tips.

Stephen Pierce is multi millionaire who runs a perpetual kingdom of internet business many other different coaching centers websites. DTalpha. com talkback is one such website where you can learn how to make money through internet. Get More Exposure For your Business Through Internet

Maryland Malpractice Lawyer Getting Assistance With your Malpractice Claim

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Maryland Malpractice Lawyer Getting Assistance With your Malpractice Claim by Marimaude Malstrom

If an individual has experienced temporary or permanent damage physical or psychological because of malpractice consult a malpractice lawyer. Malpractice cases are highly technical it very important to contact a lawyer who has the experience in malpractice cases.

Malpractice laws differ from state to state. A Maryland malpractice lawyer can help you determine if you are eligible to recover compensation. These lawyers can help pursue a claim.

The negligence of a professional is referred to as malpractice. When there is negligence by a professional it evaluated by a specialist in that field. In the state of Maryland there is statute of limitations for these types of cases. Contacting a malpractice lawyer right away is important to meet these legal deadlines.

Under Maryland malpractice law the costs that can be recovered due to negligence includes

*Impact on life style the loss of an organ limb or vision

*Severe pain or emotional distress

*Financial effect including wages lost life care costs medical costs

Other costs can be recovered. Each malpractice su it unique. Damages are not limited in the state of Maryland.

Maryland requires malpractice lawsuits burke eisner. com practice areas medical malpractice Malpractice_Lawsuit. html to be pre screened by a state panel. An professional law firm experienced in malpractice cases will assist the individual in pursuing these often very costly lawsuits.

An expert in the field will need to support the claim of malpractice against the standard of care. This is the point in which the case may be dismissed. An experienced Maryland malpractice lawyer will have the resources to present the case as thoroughly carefully as possible.

Many cases are settled before going to trial. Malpractice lawyers who are experienced negotiators can often obtain a settlement that is fair to their client without having to go the expense difficulty of a trial. If it necessary to go to trial you will need the representation of a law firm with the necessary resources of both of experts financial funds to have a successful ruling of the case.

If you need information related to Maryland Malpractice Lawyers hubpages. com hub Maryland Malpractice Lawyer go to the articles videos on the Maryland Injury Law Blog maryland injury law blog. com . Maryland Malpractice Lawyer Getting Assistance With your Malpractice Claim

Non Specific Low Back Pain " New NICE Guidelines for Early Management

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Non Specific Low Back Pain " New NICE Guidelines for Early Management by Jonathan Blood Smyth

Persistent low back pain of non specific origin is commonly assessed managed by healthcare practitioners making up a major proportion of all those people off work due to sickness absence. During the last ten years there have been significant increases in valid research work on this subject allowing for the first time an evidence based set of recommendations for the assessment management of longer term back pain. In May 2009 the National Institute for Clinical Excellence NICE has published updated guidelines.

The first requirement in the assessment of back pain is to establish a diagnosis. By definition the source is not clear in non specific low back pain but many potential diagnoses have been ruled out such as ankylosing spondylitis arthritic diseases fractures infections or tumours. Diagnosis is not a one time thing with periodic reassessment important if things change investigations should be requested if a specific diagnosis is suspected. Radicular symptoms in the leg typically called sciatica cauda equina syndrome are neurological syndromes which cause severe very specific symptoms need consultation with a spinal surgeon.

The classification of low back pain has been traditionally divided into chronic back pain sub acute back pain acute back pain. Chronic back pain refers to pain persisting longer than 12 weeks with sub acute back pain lasting between 6 12 weeks. Under six weeks duration is referred to as acute low back pain. However due to the variability of symptoms the long term nature of many back pain syndromes this classification system is too rigid to be useful in the assessment management of back pain.

Low back pain is estimated to affect around 30 percent of the population of the UK every year with about a fifth of this number consulting their general practitioner about their back pain. In the past most back pain was thought to settle by six weeks but more recent research has shown that a year after their back pain episode sixty two percent of sufferers still have pain. In those who are off work with their back pain sixteen percent are still off work at a year. The first month shows a rapid improvement in pain disability but this is not much improved by three months.

Contemporary figures for the costs of back pain to society are not available but are known to be very high. Patients spend a lot of money on private therapists in the UK patronising private physiotherapists acupuncturists osteopaths chiropractors. A new episode or a worsening of low back pain makes the exclusion of non mechanical causes for the back pain vital. Infection is more common in people with immune system problems such as HIV. The incidence of the types of cancers which spread to bone is higher in older age groups. Fractures due to osteoporosis have a higher incidence in older people anyone on steroids.

The early management of non specific low back pain which persists for any time from six weeks to a year is to ensure the episode does not turn into long term disability loss of normal activities loss of work. Distress disability pain are the important factors which must be addressed to improve the outcome as high levels of pain high disability psychological distress are predictive of a poorer outcome. A very large number of treatments exist are claimed to be helpful but the scientific basis for most treatments is not good. The NICE group decided to look at an overall package of care potentially deliverable by many professional groups rather than individual therapies.

The large number of potential interventions for low back pain includes:

Patient education which covers advice explanations from professionals written material education sessions.

Non invasive physical therapies such as transcutaneous electrical nerve stimulation traction spinal corsets interferential laser ultrasound.

Education for patients such as group sessions written explanatory material individual instruction from therapists.

Manual therapies such as manipulative techniques mobilisation massage.

Psychological interventions to improve self management either mindfulness or a form of cognitive behavioural therapy.

Jonathan Blood Smyth editor of the Physiotherapy Site writes articles about Physiotherapy thephysiotherapysite. co. uk back pain orthopaedic conditions neck pain injury management physiotherapists in Hartlepool thephysiotherapysite. co. uk physiotherapy physiotherapists uk cleveland hartlepool. Jonathan is superintendant physiotherapist at an NHS hospital in the South West of the UK. Non Specific Low Back Pain " New NICE Guidelines for Early Management

Looking For Unique Wedding Shower Gifts How About Warm Pajamas

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Looking For Unique Wedding Shower Gifts How About Warm Pajamas by Yvette Vanda

If you are looking for unique wedding shower gifts for a friend or relative why not surprise them with a Pajama Warmer This unique gift will give the newlyweds the pleasure of putting on warm pajamas to cuddle up together in on a chilly night.

A Pajama Warmer is an attractive temperature controlled fleece bag that heats pajamas or any other item placed inside it in 10 15 minutes. There a lots of suggested uses for a pajama warmer so the bride will be able to use it to warm many other items besides pajamas. It's certainly one of the most unique wedding shower gifts you can give will create a lot of buzz laughter fun when the bride to be opens her gift.

Now we know that newlyweds are probably not going to need pajamas very much but if when they do wear them any extra sensual pleasure warmth is something they would definitely enjoy especially if the bride or groom are the type of people who are always cold.

And there are so many other things you can warm in a Pajama Warmer besides pajamas that will give the newlyweds that sensual enjoyment together such as *a warm towel when they get out of the shower *slipping on warm lingerie for the new bride *warming massage oils lotions for heightened enjoyment fragrance *warm slippers to put on when they get out of bed in the morning *warm hats gloves to keep the cold at bay when they set out for the day

And the newlyweds are sure to think of many more uses for their new Pajama Warmer that will keep them appreciating your unique gift long after the wedding memories have faded.

A pajama warmer is certainly one of the most perfect PajamaWarmer. com. pajamawarmer. com Looking For Unique Wedding Shower Gifts How About Warm Pajamas